Citibank deepens presence in Chengdu

Chengdu, July 13, 2011 - Citibank (China) Co., Ltd. (“Citibank today opened its first sub-branch in Chengdu. The new sub-branch is a smart banking one, designed to provide a unique and superior banking experience to Citibank customers. An opening ceremony was held, attended by Andrew Au, Chief Executive Officer, Citi China and Simon Chow, Country Business Manager, Citibank China.

Andrew Au said, “Citi is committed to continued investment in China, and Chengdu is an important part of our plans. We have had a branch in Chengdu since 2005, and I am pleased we are extending our business in one of the key commercial centers of Western China through this new consumer outlet.

Simon Chow said, “We are delighted to be introducing this state-of-the-art smart banking outlet to Chengdu, a first for the city. The smart banking concept embodies Citibank’s commitment to innovation in the pursuit of improving the customer service experience. We look forward to our customers enjoying all that smart banking has to offer as we provide them with the best available wealth management and banking services.

Smart Banking Features

Citibank’s Chengdu Fund International Plaza outlet contains a range of customized service offerings:

The strong>Citi Explore which comprises of a number of interactive touch screens that enable customers to easily obtain information about Citibank as well as Citibank’s latest product and service offerings at their fingertips. The “Citi Explorealso includes hand-held devices containing electronic brochures with detailed introduction to Citibank products and services, market outlook and commentaries, audio and video clips. These devices negate the need for print materials in the spirit of Citibank’s commitment to environmental sustainability.

The strong>Citi Connectenables customers to browse the web and get access to Citibank China’s next-generation online banking services, which include enhanced online security features, more convenient online payments and transfers; “Global View of Accountsallowing customers to access Citibank accounts in multiple countries, a comprehensive set of alerts / SMS-based banking services, all delivered with user-friendly interface and modern look-and-feel.

Citi Assistrefers to interactive video conferencing services that provide customers with the opportunity to obtain additional expert opinion and consultation from Citibank specialists at another location on a real time basis via video phones.

Wireless strong>Soft Phonesare used by all staff while providing complimentary use of mobile phones for customers.

strong>Internet kioskis a complimentary feature with state-of-the-art computers to access external websites for the convenience of our customers.

Products and Services

Like all other Citibank outlets in China, the new outlet in Chengdu offers both Citibank and Citigold services. Customers using the Citibank service, which requires a minimum balance of RMB80,000, will be provided with a choice of a comprehensive range of services to manage their wealth. Products offered include savings, deposits, investments (including Premium Accounts, Structured Investment Accounts and QDII products) and insurance; as well as ATM / debit cards. Customers can also conduct their banking at their convenience through the multiple electronic channels such as online banking, mobile banking, 24x7 phone banking and fax banking.

The outlet also features a Citigold Service Center, designed to provide leading wealth management services. The Citigold offering, which requires a minimum balance of RMB500,000, is distinguished by factors that include:

Dedicated relationship managers supported by a team of product specialists

Personalized banking products and services

Access to award winning global research, market outlook, latest financial developments and dedicated information channels

Unique proprietary tools such as Citigold Financial Needs Analysis

Membership rewards and privileges

Citigold customers also benefit from Citi’s global presence with worldwide Citigold VIP recognition, courtesy access to world wide Citigold centers, overseas account opening referral, overseas emergency cash up to USD10,000, overseas Citigold preferential FX rate and fee charge, worldwide toll-free home connection service hotline and Citigold International SOS Healthcare Services, etc.

The Chengdu Fund International outlet houses 24 retail banking professionals. It is located at 1F, Unit 4~5, No 6, Hangkong Road, Wuhou District, Chengdu.